Meta has ended its contract with Sama, the Nairobi-based outsourcing company, triggering the loss of more than 1,100 jobs and intensifying scrutiny over how human workers are used to train artificial intelligence systems. According to reports from Reuters-linked coverage and other investigations, the breakup came after allegations that staff were asked to review intimate and highly sensitive footage captured by Meta’s Ray-Ban smart glasses.

The controversy has drawn attention because the work at issue involved data annotation for AI systems connected to the glasses, which Meta has marketed as capable of taking photos, translating speech and assisting users in real time. Investigative reporting by Svenska Dagbladet and Göteborgs-Posten suggested that some content sent for review included scenes from bathrooms, changing rooms and other private settings, raising questions about whether the devices were recording material users did not fully understand or consent to share.

Meta said the contract was terminated because Sama did not meet its standards. The company has also maintained that it takes privacy seriously and that any review of images or video is conducted with user consent and for product improvement. Sama, however, has disputed the justification for the split, saying it had met operational, security and quality requirements and had not been formally told of any failings.

Labour groups in Kenya have accused Meta of moving against the contractor only after workers began speaking publicly about the nature of their work and the conditions they faced. The Africa Tech Workers Movement has argued that the closure may amount to an effort to shut down criticism of the hidden labour behind AI training, a concern that has long shadowed content moderation and data labelling work in the global south.

The dispute comes against a broader backdrop of legal and regulatory pressure. Sama has been involved in an ongoing lawsuit brought by former content moderators from several African countries, who allege exploitation, low pay and inadequate mental health support. Separately, Kenya’s Office of the Data Protection Commissioner has opened investigations into possible privacy breaches linked to the smart glasses, adding a regulatory dimension to a row that now spans labour rights, consumer consent and AI ethics.

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Source: Noah Wire Services