The story of Duncano's, a burgeoning bar and bistro based in Westhill, Aberdeenshire, reflects both the challenges many businesses face in the hospitality sector and the indomitable spirit of its owner, Lynne Duncan. Despite the establishment entering liquidation proceedings in May 2024, Ms Duncan has resolved to keep Duncano's operational, insisting that the restaurant is “still trading” and embracing an optimistic outlook for its future.
Launched in December 2021 within the Westhill Shopping Centre, Duncano’s quickly became a local favourite, celebrated for its community-centric approach. By conducting surveys prior to opening, Duncan aimed to align her menu with the preferences of local residents, offering a selection that ranges from homemade breakfasts to sharing platters. As the venue comfortably accommodates 54 patrons with potential expansion for private events, it established itself not just as a dining spot but as a social hub for the area.
The need for restructuring arose after the business failed to submit its accounts on time, eliciting the intervention of Begbies Traynor to oversee the liquidation process—a standard procedure for companies facing insolvency. Ms Duncan has acknowledged the past few years as some of her most rewarding yet daunting times. She has expressed profound gratitude to the supportive community that has bolstered her vision, stating, “It’s been an incredibly challenging time to launch and run a business, especially in hospitality.”
In light of the challenges, including a rise in antisocial behaviour that has marred the dining experience for customers and staff, Ms Duncan has proposed a renewed focus on financial accountability and long-range planning. A notable incident in March 2024 saw Duncano's staff subjected to harassment from a group of youths, leading to heightened police presence in the area. Nonetheless, the experience has not deterred the venue's spirit; rather, it has galvanised efforts to ensure safety and satisfaction for patrons.
To adapt to changing circumstances and to "future-proof" the business, Duncan plans to pivot towards new opportunities within the catering and events sector—a move that aligns with the growing trend of diversified services in hospitality. Recent events have included catering for Aberdeen FC's new kit launch, emphasising the bistro's versatility and community engagement.
Increasingly popular, the venue extended its weekend hours in early 2023 and received planning approval for an outdoor decking area, enhancing its appeal and capacity for social gatherings. Community support was robust during the approval process, showcasing Duncano’s role in providing an essential outdoor space in Westhill amidst growing competition.
Despite the present challenges, Ms Duncan reassures loyal customers that “it’s very much business as usual.” The resilience and adaptability she demonstrates reflect a broader narrative in the hospitality sector, where many business owners are navigating the precarious balance of innovation and survival in a competitive market. With plans for renewal and community engagement, Duncano's remains a testament to the enduring spirit of local entrepreneurship in the face of adversity.
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Source: Noah Wire Services