Inntelo AI, a London-based hospitality technology startup founded in 2024, has secured £506,000 in Pre-Seed funding, led by Haatch and the British Business Bank, alongside investments from Look AI Ventures and angel investors such as former executives from Trip.com and DocuSign. This fresh round builds on an earlier £120,000 seed investment from Antler and is aimed at accelerating the company's commercial growth, expanding sales and marketing capabilities, and supporting ongoing customer deployments and integrations with property management systems.

The company has developed a cutting-edge platform designed to revolutionise hotel communications by centralising and automating guest interactions and task management through conversational and agentic AI. The core product, Inntelo AI Concierge, operates 24/7 via WhatsApp and phone, responding to guest enquiries in multiple languages and converting these into coordinated tasks for hotel staff. This system enhances responsiveness and operational efficiency across departments such as housekeeping, maintenance, food and beverage, and spa services, ultimately improving the overall guest experience.

Inntelo AI’s innovative approach lies in unifying guest and team communication within a single platform, a departure from traditional fragmented AI solutions. The platform evolves continuously, featuring functionalities such as upselling, real-time guest experience monitoring, and predictive personalisation. The company aspires to become a comprehensive customer data platform that empowers hotels to deliver highly personalised and seamless services, helping them stay competitive in a rapidly evolving industry.

The impact of Inntelo AI’s technology is already tangible. In March 2025, Lancashire’s Park Hall Resort & Spa became the first hotel in the UK to deploy Inntelo AI’s concierge solution. The multilingual AI agent supports hotel operations round-the-clock, handling guest requests from initial contact through to coordinated task completion by hotel teams. This deployment has been noted for enhancing both guest convenience and operational efficiency, marking a significant milestone in AI integration within hospitality in the UK. Park Hall is part of the Brilliant Hotels Collection, and its pioneering use of AI concierge technology reflects a growing trend among forward-thinking hotel groups.

Supporting its growth and development, Inntelo AI recently established a global advisory board comprising senior figures from the hospitality sector with extensive experience in major hotel brands across the UK, Europe, North America, and the Middle East. This board includes operators, developers, academics, and technologists who will provide strategic insights to guide product innovation and market expansion. Concurrently, the company has expanded its presence with design partnerships and live pilots in cities including London, Manchester, and locations in the Netherlands and Portugal, boasting a growing waitlist of over 1,500 rooms and a promising annual recurring revenue pipeline.

As the hospitality industry increasingly embraces digital transformation, Inntelo AI’s technology exemplifies how artificial intelligence can enhance guest interaction while streamlining hotel operations. By automating routine inquiries and coordinating team response, their platform allows for faster service delivery and a more personalised guest experience, all while freeing hotel staff to focus on higher-value tasks. The company’s vision and recent funding position it well to expand its footprint within the highly competitive global hospitality market.

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Source: Noah Wire Services