The Kingsway Centre in Newport is experiencing a remarkable transformation under the stewardship of The Boyce Group, led by Niall Leighton-Boyce, despite challenges facing traditional retail sectors. The closure of one of its stores is part of a wider restructuring affecting 32 shops, yet the centre’s management remains optimistic about its new business model, which has helped the Kingsway Centre achieve near full occupancy—an increasingly rare feat among UK shopping centres.

The Boyce Group’s approach centers on innovation and diversification beyond conventional retail. Since acquiring the centre, the group has introduced several leisure and experiential offerings, notably The Underground, an indoor venue featuring airsoft, axe throwing, and a rage room. This unique combination of activities has attracted a wider and younger demographic, encouraging longer visits and boosting secondary spending. The Underground provides various game modes to accommodate all skill levels, fostering a welcoming environment for enthusiasts and groups, while also offering family-friendly events like Nerf wars and birthday bookings.

This pivot towards experiential leisure aligns with a broader reimagining of retail spaces as community hubs. The Kingsway Centre has also opened its doors to new businesses; over 11 have joined within the first six months under the new ownership, including food and craft outlets as well as retailers like Delicious Delights and Warren James. The launch of Little Kingdom Adventure has further enhanced the centre’s appeal to families, driving foot traffic and supporting neighbouring shops.

Additionally, the Boyce Group has secured planning permission to incorporate educational uses within the centre, envisaging partnerships with academic institutions and potential university-led expansions. This strategic move promises to sustain year-round footfall, foster local skills development, and stimulate the regional economy. Such initiatives hint at a future where the centre extends beyond shopping to become an integrated space for learning and community engagement.

Their plans also include converting Sovereign House into student accommodation and transforming Emlyn House into a public square, enhancing the centre’s role as a social and cultural destination. The introduction of new food outlets and vending options is intended to increase dwell time and cement Kingsway’s status as a family-friendly environment.

The Boyce Group’s evolving vision for Kingsway exemplifies a growing trend among developers to reinvent retail environments as multi-use hubs. Moving away from the traditional high street model, these centres are embracing leisure, hospitality, education, and community engagement to ensure sustainability in an era of widespread retail disruption. According to The Boyce Group, the future of the high street belongs to those willing to innovate beyond shopping alone—a message underscored by their ongoing investments and strategic diversification at Kingsway.

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Source: Noah Wire Services