Artificial Intelligence (AI) is driving a transformative wave across social media platforms, fundamentally altering how information is shared and consumed. Capable of powering recommendation engines, moderating content, personalising feeds, and even generating posts that convincingly mimic human output, AI blurs the lines between authenticity and deception. Despite its potential to democratise access to information and foster deeper connections, this technology also poses significant threats to truth, social cohesion, and the stability of democratic institutions.
At its most beneficial, AI enhances user experience—facilitating accessibility, assisting in content moderation, and improving the relevance of information. It can detect hate speech, combat disinformation, and elevate underrepresented voices in social campaigns. Features like real-time translation and speech recognition contribute to a more inclusive digital environment. However, the darker implications of AI are becoming increasingly evident. Social media algorithms, driven by AI, often prioritise engagement over accuracy, promoting emotionally charged content that can lead to widespread misinformation and polarisation. The rapid spread of deepfakes and fabricated narratives contributes to a precarious post-truth society, where misleading information often takes root before the truth can catch up.
This is not merely a theoretical concern. The January 2021 riots in South Africa, which led to over 300 fatalities and widespread destruction, exemplify the catastrophic potential of algorithmically amplified misinformation. Inflammatory social media content played a decisive role, many posts subsequently proven to be misleading or completely untrue. Similarly, viral accusations against migrants, typically lacking substantive evidence, have incited xenophobic violence, while misinformation surrounding land reform and employment equity continues to distort public discourse.
In light of these dangers, there is an urgent need to implement robust regulatory frameworks that mandate algorithmic transparency and encourage plurality in the narratives presented by social media platforms. This is not about stifling free expression; rather, it is about equipping citizens with the information necessary to engage critically with complex issues. Regulators should insist on notifying users when they engage with AI-generated content and enforcing stringent transparency standards for algorithms that disseminate political messaging. Failure to do so will allow disinformation to persist as an accepted aspect of public opinion, erasing accountability and trust in democratic processes.
At a national level, countries including South Africa must elevate AI governance as a paramount public policy concern. However, this critical issue cannot be tackled in isolation; it demands international cooperation. The G20, with its unique ability to unite the world's largest economies, is particularly well-positioned to spearhead the establishment of a global framework for ethical AI and algorithmic accountability.
Recent dialogues among G20 member states have signalled a growing acknowledgment of AI's risks, yet there remains a glaring need for cohesive regulatory coordination. China’s President Xi Jinping, speaking at a G20 summit, has underscored the importance of making AI development accessible to all nations, particularly those in the Global South. His comments reflect a broader movement within international governance that seeks to prevent the monopolisation of AI by wealthier nations. In line with this sentiment, an advisory body established by the United Nations has proposed foundational principles for the ethical deployment of AI globally.
The stakes are critical, with various recommendations aimed at shaping a safer AI landscape. These include the need for algorithmic explainability, which empowers users with insight into content curation processes, and the necessity for cross-border cooperation to combat AI misuse in political contexts. The UN’s interim report highlights the creation of a global AI fund and an international dialogue on governance to ensure equitable access to technological advancements, reflecting a commitment to fostering inclusive institutions.
South Africa’s unique socio-political context amplifies the urgency of these discussions. The country's fragile social fabric is at risk from the unchecked proliferation of misinformation, further eroding public trust, as noted in the 2025 South African Social Cohesion Index. Addressing these challenges necessitates a multifaceted approach that includes integrating AI literacy into educational curriculums, establishing a digital ethics commission for oversight, and advocating for international standards that protect democratic integrity.
Civil society, alongside independent media, must also play a pivotal role. Investing in fact-checking capabilities and promoting media literacy are essential steps toward cultivating a more informed public. The goal is to shift societal values towards verification, rather than the allure of virality.
The integration of AI into social media platforms is an unavoidable reality; however, whether it fortifies or fractures our societies hinges upon the effectiveness of our regulatory frameworks. There is an urgent need for a global conversation rooted in ethical responsibility and democratic values. The G20 and nations like South Africa must take the lead in this dialogue. Without meaningful intervention, AI risks perpetuating a cycle where engagement triumphs over truth, jeopardising the very foundations of democracy and collective understanding.
As we navigate this digital landscape, it becomes evident that the ramifications of AI's role are vast and profound. Our democratic values, social cohesion, and even our perception of shared realities are at stake—a situation that demands decisive action and collaboration on a global scale.
Daryl Swanepoel is the chief executive of the Inclusive Society Institute and presented this perspective at the Türkiye-Africa Media Forum in Istanbul, calling for sustained dialogue at the forthcoming G20 summit in Johannesburg.
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Source: Noah Wire Services