The 2025 GP Patient Survey results have offered a reassuring glimpse into the state of primary healthcare in England, suggesting that despite significant pressures on the NHS, patient satisfaction with GP services remains robust. Over 700,000 patients across England took part in the survey conducted between late 2024 and early 2025. This extensive feedback highlights that three-quarters of patients rate their overall experience with their GP practice as either "good" or "very good," reflecting a 1.5 percentage point improvement compared to the previous year.

This positive trend is particularly noteworthy given the backdrop of considerable challenges faced by the NHS. The aftermath of the Covid-19 pandemic continues to influence healthcare delivery, alongside a "quad-demic" of seasonal illnesses that has heavily burdened hospitals throughout the winter months. Despite these hurdles, patients report a growing ease in accessing their GP, with nearly 70% finding it easy to get in touch with their practice the last time they tried—a significant 2.3 percentage point rise from 2024.

The survey canvassed patients on a range of aspects including the quality of care, their most recent contact with their GP, experiences when GP practices are closed, as well as related services like pharmacies and NHS dentistry. Across the country, 44% of respondents described their overall experience as 'very good,' while a further 31% rated it as 'fairly good.'

Highlighting the best-performing practices, Royal Hospital Chelsea in London topped the list with an extraordinary 99% of patients rating their experience as very good. Following closely were Wraysdale House Surgery in Coniston, Cumbria, with 96% very good ratings, and Dr Mitchells Surgery in North Ferriby, where 95% of patients expressed high satisfaction. These figures underscore pockets of excellence in primary care, providing benchmarks for other surgeries to aspire to.

Regionally, similar improvements have been echoed. In Birmingham and Solihull, 75.4% of patients rated their GP service positively, up from 73.9% the previous year. Leading practices such as Hampton Surgery and The Sheldon Medical Centre have been recognised for their high patient satisfaction scores, illustrating the successful efforts to enhance care quality on a local level. Likewise, Bristol has seen improvements, with 75% of patients praising their GP surgeries, including notable centres like Pembroke Road Surgery and Gloucester Road Medical Centre.

The NHS England provides comprehensive statistical resources accompanying the survey, including interactive dashboards and Integrated Care System level reports. These tools aim to support healthcare commissioners and providers in understanding patient feedback, driving ongoing improvements in primary care delivery.

Overall, despite ongoing systemic pressures, the 2025 GP Patient Survey reveals encouraging signs that many local GP practices are not only maintaining but improving the quality and accessibility of care. This reflects the NHS's ongoing commitment to respond to patients’ needs, even in challenging times.

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Source: Noah Wire Services