At Sanoma Media Finland, the attempt to add artificial intelligence to editorial production ended up exposing a far more mundane weakness: the newsroom’s fragmented way of handling phone interviews. What began as a plan to turn calls into usable first drafts quickly became a lesson in process design, standardisation and the limits of automation when the input itself is inconsistent, according to Neha Gupta’s report for WAN-IFRA. citeturn0search0? no need?

Source: Noah Wire Services